FAQ
WE'RE HERE TO HELP.
Click the questions below for answers to frequently asked questions. If you can't find your answer we're more than happy to assist you, please email support@pursuefitness.co.uk and we'll get back as soon as possible.
You can visit our exchanges and returns page (click here) for all information on how to process an exchange or return.
To contact us please do so through our contact page (click here). The best way to contact us is by email as we do not operate call centres. Email allows us to assist you more efficiently so you don't have to wait on the phone whilst we look into your query, it also means we have reference of any correspondence.
Although we do not have an application process we will be in touch if you stand out as somebody we'd love to work with. Below is a guide on what can help our team recognise you as a passionate athlete or influencer:
1) Placing an order with us.
2) Trying and reviewing our products.
3) Creating unique content wearing Pursue Fitness.
4) Tagging us (@pursuefitness #pursuefitness) in your content wearing Pursue Fitness so our marketing team can find it.
5) Engage with us on our social media channels.
Our marketing team really do keep an eye out for this. So, keep up the amazing work!
1) Placing an order with us.
2) Trying and reviewing our products.
3) Creating unique content wearing Pursue Fitness.
4) Tagging us (@pursuefitness #pursuefitness) in your content wearing Pursue Fitness so our marketing team can find it.
5) Engage with us on our social media channels.
Our marketing team really do keep an eye out for this. So, keep up the amazing work!
UK Standard Deliveries arrive within 2-3 working days.
UK Next-Day Deliveries arrive on the next day.
EU Standard Deliveries usually arrive within 5-7 working days.
EU DHL Express Deliveries arrive within 2-6 days.
USA & Canada Standard Deliveries usually arrive within 5-10 working.
USA & Canada DHL Express Deliveries arrive within 2-3 working days.
Rest Of World Standard Deliveries usually arrive within 5-10 working. This can increase for remote areas.
Rest Of World DHL Express Deliveries usually arrive within 2-4 working days. This can increase for remote areas.
During exceptionally busy periods, delivery times may increase.
For more information on delivery times, tracking information or order cut off times please (click here).
UK Next-Day Deliveries arrive on the next day.
EU Standard Deliveries usually arrive within 5-7 working days.
EU DHL Express Deliveries arrive within 2-6 days.
USA & Canada Standard Deliveries usually arrive within 5-10 working.
USA & Canada DHL Express Deliveries arrive within 2-3 working days.
Rest Of World Standard Deliveries usually arrive within 5-10 working. This can increase for remote areas.
Rest Of World DHL Express Deliveries usually arrive within 2-4 working days. This can increase for remote areas.
During exceptionally busy periods, delivery times may increase.
For more information on delivery times, tracking information or order cut off times please (click here).
Our Black Friday site-wide sale starts on November 21st at 11pm GMT. We have been working hard behind the scenes to make this period as smooth as possible. We will do everything we can to get your order out on time, however there may be some short delays in the dispatch of your order at peak times. Feel free to contact us (click here) if you have any questions. Happy shopping!
We know you might need some last minute gifts in time for Christmas Day, please see below for order cut off dates.
UK Standard Deliveries December 20th at 10pm.
UK Next-Day Deliveries December 23rd at 11am.
EU Standard Deliveries December 15th at 11am.
EU DHL Express Deliveries December 18th at 11am.
USA & Canada Standard Deliveries December 9th at 11am.
USA & Canada DHL Express Deliveries December 19th at 11am.
Rest Of World Standard Deliveries December 8th at 11am. Remote areas December 6th at 11am.
Rest Of World DHL Express Deliveries December 17th at 11am.
UK Standard Deliveries December 20th at 10pm.
UK Next-Day Deliveries December 23rd at 11am.
EU Standard Deliveries December 15th at 11am.
EU DHL Express Deliveries December 18th at 11am.
USA & Canada Standard Deliveries December 9th at 11am.
USA & Canada DHL Express Deliveries December 19th at 11am.
Rest Of World Standard Deliveries December 8th at 11am. Remote areas December 6th at 11am.
Rest Of World DHL Express Deliveries December 17th at 11am.
We sure do! We sell electronic gift cards that are delivered instantly to your email address. The ideal last minute gift. You can (click here) to order one from £10 - £500.
Thanks to warehouse upgrades, some orders are picked and packed within minutes. We cannot take further payment from you once your order has been placed, therefore you cannot add items onto your order, please place a new one.
Contact us (click here) as soon as possible if you have entered the wrong shipping address on your order and we will do our best to accommodate you, however this cannot be guaranteed if your order is picked and packed or dispatched.
Contact us (click here) as soon as possible if you have entered the wrong shipping address on your order and we will do our best to accommodate you, however this cannot be guaranteed if your order is picked and packed or dispatched.