FAQ
WE'RE HERE TO HELP.
Click the questions below for answers to frequently asked questions. If you can't find your answer we're more than happy to assist you, please email support@pursuefitness.co.uk and we'll get back as soon as possible.
Sure, we are still dispatching orders Monday - Friday.
We usually dispatch orders 7 days a week but have reduced this to 5 days a week throughout this period and introduced social distancing within the warehouse. Orders may be subject to short delivery delays during this unprecedented time.
Please allow up to 3 working days (Monday to Friday) for your order to be dispatched. If you select express delivery, your order will still be sent via the express service, but will take a little longer to be dispatched.
Our customer service team are working from home during normal operating times (Monday - Friday, 9am - 5pm).
Any further updates will be listed here. Thank you for your support during this period.
We usually dispatch orders 7 days a week but have reduced this to 5 days a week throughout this period and introduced social distancing within the warehouse. Orders may be subject to short delivery delays during this unprecedented time.
Please allow up to 3 working days (Monday to Friday) for your order to be dispatched. If you select express delivery, your order will still be sent via the express service, but will take a little longer to be dispatched.
Our customer service team are working from home during normal operating times (Monday - Friday, 9am - 5pm).
Any further updates will be listed here. Thank you for your support during this period.
You can visit our exchanges and returns page (click here) for all information on how to process an exchange or return.
To contact us please do so through our contact page (click here). The best way to contact us is by email as we do not operate call centres. Email allows us to assist you more efficiently so you don't have to wait on the phone whilst we look into your query, it also means we have reference of any correspondence.
Although we do not have an application process we will be in touch if you stand out as somebody we'd love to work with. Below is a guide on what can help our team recognise you as a passionate athlete or influencer:
1) Placing an order with us.
2) Trying and reviewing our products.
3) Creating unique content wearing Pursue Fitness.
4) Tagging us (@pursuefitness #pursuefitness) in your content wearing Pursue Fitness so our marketing team can find it.
5) Engage with us on our social media channels.
Our marketing team really do keep an eye out for this. So, keep up the amazing work!
1) Placing an order with us.
2) Trying and reviewing our products.
3) Creating unique content wearing Pursue Fitness.
4) Tagging us (@pursuefitness #pursuefitness) in your content wearing Pursue Fitness so our marketing team can find it.
5) Engage with us on our social media channels.
Our marketing team really do keep an eye out for this. So, keep up the amazing work!
UK Standard Deliveries arrive within 2-3 working days.
UK Next-Day Deliveries arrive on the next day.
EU Standard Deliveries usually arrive within 5-7 working days.
EU DHL Express Deliveries arrive within 2-6 days.
USA & Canada Standard Deliveries usually arrive within 5-10 working.
USA & Canada DHL Express Deliveries arrive within 2-3 working days.
Rest Of World Standard Deliveries usually arrive within 5-10 working. This can increase for remote areas.
Rest Of World DHL Express Deliveries usually arrive within 2-4 working days. This can increase for remote areas.
During exceptionally busy periods, delivery times may increase.
For more information on delivery times, tracking information or order cut off times please (click here).
UK Next-Day Deliveries arrive on the next day.
EU Standard Deliveries usually arrive within 5-7 working days.
EU DHL Express Deliveries arrive within 2-6 days.
USA & Canada Standard Deliveries usually arrive within 5-10 working.
USA & Canada DHL Express Deliveries arrive within 2-3 working days.
Rest Of World Standard Deliveries usually arrive within 5-10 working. This can increase for remote areas.
Rest Of World DHL Express Deliveries usually arrive within 2-4 working days. This can increase for remote areas.
During exceptionally busy periods, delivery times may increase.
For more information on delivery times, tracking information or order cut off times please (click here).
We sure do! We sell electronic gift cards that are delivered instantly to your email address. The ideal last minute gift. You can (click here) to order one from £10 - £500.
Thanks to warehouse upgrades, some orders are picked and packed within minutes. We cannot take further payment from you once your order has been placed, therefore you cannot add items onto your order, please place a new one.
Contact us (click here) as soon as possible if you have entered the wrong shipping address on your order and we will do our best to accommodate you, however this cannot be guaranteed if your order is picked and packed or dispatched.
Contact us (click here) as soon as possible if you have entered the wrong shipping address on your order and we will do our best to accommodate you, however this cannot be guaranteed if your order is picked and packed or dispatched.