Click the questions below for details on everything about our exchanges and returns process. You have 28 days to get any item(s) back to us. If you have any questions please email firstname.lastname@example.org and we'll get back to you as soon as possible.
We are still processing returns that we do receive back during this period.
To process an exchange please fill in this form (click here) and follow the instructions on the form.
To process a return please fill in this form (click here) and follow the instructions on the form.
For exchanges, once we dispatch your exchange standard delivery times will apply.
For store credits, this will be sent by email, so please check junk folders incase it landed there.
For refunds, once your refund is submitted your banks processing times apply for this to reflect in your account, this is usually within 5 days. We can only refund to the card or payment method you used when placing the order.
During really busy periods this can take a little while longer, rest assured our team our working hard to get returns done as fast as possible.
All Pursue Fitness orders are packed by real people and sometimes they might get something wrong.
If you have received an incorrect item please email email@example.com. We'll assist you as soon as possible to get this rectified.
If you have received a faulty item please email firstname.lastname@example.org. Please take any images of the faults from your phone to help us assist you and get this rectified.