Exchanges and returns.

Click the questions below for details on everything about our exchanges and returns process. You have 28 days to get any item(s) back to us. If you have any questions please email support@pursuefitness.co.uk and we'll get back to you as soon as possible.

We want everyone who has been gifted Pursue Fitness for Christmas to be happy with their new items. We have extended our exchange and store credit period until January 5th 2019. Therefore we are happy for you to exchange your items for a different size or request a store credit towards a future purchase. This applies to orders placed after November 15th 2019 as gifts for others.
If something doesn't quite fit how you would like it to, you can exchange it for a different size or colour (stock dependant).
To process an exchange please fill in this form (click here) and follow the instructions on the form.
If you would like to return an item you can do this for store credit or a refund.
To process a return please fill in this form (click here) and follow the instructions on the form.
Items purchased during a sale or at a discounted price are eligible for exchange or store credit only. Please follow the instructions on the forms above. If a refund is incorrectly requested, a store credit will automatically be issued.
Usually we process exchanges, store credits and refunds within 10 days of us receiving the items back. Please note, this period does not start from the day you sent an item back to us, as it will take some time to reach our warehouse.
For exchanges, once we dispatch your exchange standard delivery times will apply.
For store credits, this will be sent by email, so please check junk folders incase it landed there.
For refunds, once your refund is submitted your banks processing times apply for this to reflect in your account, this is usually within 5 days. We can only refund to the card or payment method you used when placing the order.
During really busy periods this can take a little while longer, rest assured our team our working hard to get returns done as fast as possible.
We do not have an automated email service that tells you when your return is back with us. Returns are opened, inspected and processed as soon as possible once they reach our warehouse, rest assured we aim to process all exchanges and returns within 10 days of us receiving the items back. Please see 'How long does it take to process' above for more information.
We're really sorry about this, this very rarely happens.
All Pursue Fitness orders are packed by real people and sometimes they might get something wrong.
If you have received an incorrect item please email support@pursuefitness.co.uk. We'll assist you as soon as possible to get this rectified.
We're really sorry about this, the utmost care has been taken to help ensure this doesn't happen.
If you have received a faulty item please email support@pursuefitness.co.uk. Please take any images of the faults from your phone to help us assist you and get this rectified.